Belgium Service
The Belgium SIM card, combined with an international mobile phone, is the most simple and economical solution for making and receiving mobile phone calls while in Belgium. ALL incoming calls, regardless of their origin, are FREE! Pay the local rate for local calls and use a mobile phone in Belgium like you do at home. Since this SIM card is prepaid, there are no monthly fees and no need for a contract.
Benefits:
- US $15 starter credit
- A local mobile phone number in Belgium
- FREE incoming calls
- International roaming
- Per second billing after the first minute
- Choice of 3 pricing plans
- Voicemail
- Text messaging
- No yearly contract, monthly charges or credit check
Rates
Domestic calls
The default pricing plan is the Original, however eKit recommends switching to the Anytime plan. You may change plans free of charge up to three times a year (that year starts when you make the first call).
Pay&Go Original Plan
| Peak per minute rate |
Off-peak per minute rate |
Text messaging |
WAP |
$0.49 |
$0.24 |
$0.14 |
$0.24 |
Peak time: 8am-7pm weekdays
Off-peak times: 7pm-8am weekdays, weekends, holidays
Pay&Go Student Plan
Peak per minute rate |
Off-peak per minute rate |
Text messaging |
WAP |
$0.49 |
$0.24 |
$0.09 |
$0.24 |
Peak: 8am-4pm weekdays
Off-peak: 4pm-8am weekdays, weekends, holidays
Pay&Go Anytime Plan
Per minute rate |
Text messaging |
WAP |
$0.35 |
$0.14 |
$0.24 |
International calls
International rates are per minute for outgoing calls while in Belgium.
All incoming calls are FREE!
| Calling to | Peak per minute rate |
Off-peak per minute rate |
| USA | $1.03 |
$0.81 |
| European Union, Switzerland & Norway | $0.97 |
$0.73 |
| Australia | $1.63 |
$1.40 |
| Japan | $1.63 |
$1.40 |
Coverage
Activating your service
Your Belgium SIM card will provide you with a Belgium mobile phone number that is printed on the reverse side of your Belgium SIM card packaging.
To activate your service:
- Travel to Belgium.
- Be sure that the battery is adequately charged.
- Insert the SIM card into your GSM phone*.
- Turn your phone on.
- Type in PIN 1
- Start calling.
* You will need to snap out the thumbnail sized SIM card along the perforated edge of its holder and then insert the SIM card into your international mobile phone with the gold contacts of the SIM card facing the metal contacts of your mobile phone.
Making and receiving calls
How to make a call
To make an international call from your Belgium mobile phone dial 00 (or +), followed by the country code (1 for the US), area code and phone number.
How family and friends call you
Family and friends need to dial the international prefix, followed by the country code 32 and your mobile phone number.
For example, when calling from the United States, callers need to dial 011 32 and then your mobile phone number.
Recharging your account
To add credit to your Belgium SIM card, you will need to purchase recharge vouchers, also called Reload codes. You will find these vouchers at Proximus or Belgacom retailers, and also at the Post Office, gas stations or at newsagents displaying the Pay&Go logo in Belgium. They are available in 3 denominations: EUR 12.5 ($16 USD), EUR 25 ($32 USD) or EUR 50 ($64 USD). The card for EUR 50 gives you a free bonus of EUR 5.
To recharge your account:
- Purchase a recharge voucher.
- Scratch off the grey protective layer to reveal your 13 digit voucher code.
- Enter the code #121* followed by the 13 digit reload code
- Press [SEND]
Do not purchase another Belgium SIM card when your credit is depleted! You only need a recharge voucher!
Contacting Customer Service
Customer service for your Belgium SIM card is available 24/7 by dialing 555 from your mobile phone.
Service life
Every time you recharge your account, the validity of your SIM card will be extended for 365 days.
If you do not recharge your account within 365 days, your SIM card and phone number will be recycled and any remaining credit will be forfeit. To get connected again you will be required to purchase another SIM card.
To check your expiration date from your mobile phone:
- Dial #121#.
- Press the SEND key.
You will receive a text message with the expiration date. This service is free
or
- Dial 1711
- Press the SEND key.
Pay&Go will advise you of the precise amount of credit that you have left, the remaining period for making calls, as well as the last date for reloading your Pay&Go SIM card.
Handset compatibility
This SIM card requires an unlocked international GSM mobile phone. If you do not have your own suitable handset, we have several models available for your review and consideration. Please click here for more information.
If you have difficulty using the service in your handset, please contact Customer service